Frequently Asked Questions

Ordering

How far in advance should I place my order?
We recommend ordering as early as possible, especially for weddings, events, and larger orders. Availability is based on our production schedule, so advance ordering is always encouraged.

Do you accept last-minute orders?
Last-minute orders may be accommodated when our schedule allows. Please contact us directly to check availability.

Can I customize my order?
Yes. We offer customization for select desserts and event orders. Custom requests may require additional time and fees.

How do I place an order?
For everyday desserts, you can order through our online pre-order shop. For weddings, events, and custom orders, please submit an event inquiry or book a consultation.

Pickup & Delivery

Where do I pick up my order?
Pickup details, including the date, time, and location, will be provided with your order confirmation.

Do you offer delivery?
Delivery may be available for select orders and locations. Delivery fees and availability will vary based on your order and event details.

What happens if I’m late picking up my order?
Please contact us as soon as possible if you’re running late. Because our desserts are made fresh and require proper storage, we cannot guarantee product quality after the scheduled pickup time.

Weddings & Events

Do you offer desserts for weddings and events?
Yes. We offer a variety of desserts designed for celebrations, including cupcakes, cutting cakes, brownies, cookies, and mini desserts.

Can I order a cake and cupcakes together?
Absolutely. Our cutting cakes are designed specifically to pair with cupcakes, giving you a beautiful cake-cutting moment while providing individual desserts for your guests.

Can my cutting cake be decorated with fresh flowers?
Yes. Fresh flowers are available as an optional finishing touch for select cutting cakes.

How do I inquire about a wedding or event?
Submit an Event Inquiry through our website with your event details. From there, we can discuss availability, dessert options, and next steps.

Our Desserts

Are your desserts baked fresh?
Yes. Our desserts are made fresh using quality ingredients and are prepared as close to your pickup or delivery date as possible.

Do you accommodate allergies or dietary restrictions?
Our products are prepared in a licensed shared commercial kitchen where common allergens may be present. While we take reasonable precautions, we cannot guarantee that any product is completely free from allergens or cross-contact. Please review our Allergen Information before ordering.

How should I store my cupcakes and desserts?
Storage recommendations vary by product. In general, desserts should be kept cool and away from direct sunlight and heat. Please refer to our Care & Storage guidelines for the best way to maintain freshness and quality.

Policies

Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change or cancellation. Changes requested within seven calendar days of pickup or delivery may not be possible and may result in additional charges. Please review our Refund, Changes & Cancellations Policy for complete details.

Do you require a deposit?
Some custom and event orders may require a deposit, particularly when specialty ingredients, custom decorations, or reserved production time are involved. Payment requirements will be outlined on your estimate or invoice.

When is my order considered confirmed?
Your order is considered confirmed once the required payment has been received.